Refund policy

RETURNS
Our policy allows 30 days for returns. If 30 days have passed since the date of purchase, unfortunately we cannot offer you a refund or an exchange.
To be eligible for a return, the item must be unused and in the same condition in which you received it. It must also be in its original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept returns of intimate or sanitary products, hazardous materials, or flammable liquids or gases.

Additional items that cannot be returned:

  • Gift cards

  • Downloadable software products

  • Certain health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

Partial refunds (if applicable):

  • Books with obvious signs of use

  • CD, DVD, VHS tape, software, video game, cassette, or vinyl record that has been opened

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error

  • Any item returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your refund request.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. Processing times are often required before a refund is posted.
If you’ve done all of this and still haven’t received your refund, please contact us at: info@noelova.com.

Sale items (if applicable)
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange an item for the same one, send us an email at info@noelova.com and send the item to the following address: AG Italia.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the returned item. Once the returned item is received, a gift voucher will be mailed to you.
If the item wasn’t marked as a gift at purchase, or if the gift giver had the order shipped to themselves to give it to you later, we will send a refund to the gift giver, who will then find out about your return.

Shipping
To return your product, you should mail it to the following address: AG Italia.
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be included in the refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over €75, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.